Refund policy

1. When buying in the store www.kristalai.eu, every buyer and the product of the right quality purchased by him is given a 14-day return guarantee from the day of receipt of the product.

2. To return a good quality item:

Be sure to contact us by email. email Kristalai.eu@Gmaiil.com. Returns will not be taken back without prior notice and coordination.
Explain the reason and attach proof of purchase.
The goods must not be used, with labels and in the original packaging, undamaged and without loss of appearance.
4. Only jewelry and goods more than 100 euros are non-refundable.

3. The store undertakes to provide the consumer with a reasoned written response no later than 10 days from the date of receipt of the consumer's request.